Business Analyst Course

Everything revolves around the question of how business areas can be continuously developed in order not to lose touch in a digitized and globalized world. In this course, you will learn to analyze market needs and identify opportunities for product innovations to gain competitive advantages in this cut-throat market.


As a part of this professional training course, you will be able to stimulate innovative thinking in the company and successfully carry out complex projects. This know-how is urgently needed in future-oriented industries - your job prospects are accordingly good, especially in the areas of IT/telecommunications, chemicals, pharmaceuticals, biotechnology and mechanical and plant engineering.


Note: Business Analytics is not to be confused with corporate development. The first focuses on the further development of business areas, the second targets the entire business strategy. Business Analytics is hierarchically located under corporate development, but the two functions can also overlap in small or medium-sized companies.

Module #1Participatory Learning Process

  • What is Participatory Learning?
  • How is it Conducted?
  • Facilitating a participatory learning process
  • Participatory methods, techniques and tools

Module #2 Effective Communication Skills

  • Communication
  • Communication Techniques/Presentation style
  • Standards of Effective Communication
  • Information Exchange Strategies
  • Handoff
  • Communication Challenges

Module #3 Effective Presentation and Facilitation Skills

  • Three Parts of a Presentation
  • Who is a facilitator?
  • Facilitating Meetings
  • Presentation & Facilitation Feedback

Module #4 Marketing Research and Analysis for Sales

  • Objectives and scope of research and analysis
  • Refining research approach methodology
  • Knowledge base and published reports
  • Quantitative Methods
  • Financial Management

Module #5 Preparing a Successful Business Proposal

  • Stating the problem or need
  • Proposing the best possible solution
  • Sharing team’s qualification
  • Incorporating pricing options
  • Terms & Conditions

Module #6 Customer Relationship Management

  • Fundamentals of CRM
  • Segmentation vs CRM
  • Operational Issues in Implementing CRM
  • Application in B2B & B2C
  • Hands-on with advanced CRM tools